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Vectrus Watch Administrator - Junior in Chantilly, Virginia

Overview

Watch Administrator is responsible for providing global mission critical operations center support. This position will provide technical support to mission-targeted infrastructures. Responsibilities include the operations and maintenance (O&M) of telephone systems, network architectures (both LAN and WAN), and customer specific applications. Candidates are expected to perform systems analysis by use of log files and system output to determine where and why failures happen. They assist in the development and enhancement of monitoring tools. They create/design standard operating procedures, processes and customized screen views. The position requires frequently adapting O&M processes to support new system features/capabilities to reduce the impact of negative events, and coordinating with both senior customer leadership and system technical staff to ensure the resolution of abnormal system performance.

Responsibilities

Candidates will:

  • Candidate will provide Tier 1 troubleshooting and problem solving using on-the-job experience

  • Provide documentation (SOPs), knowledge bases, and deployed network and IT management tools.

  • Serve as liaison between the end users / customers and Sr. technical staff if problems are escalated.

  • In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc

  • Be responsible for troubleshooting/ debugging deployment, infrastructure, and data issues (as needed)

  • Ensuring continuity of Operations Center communications platforms.

  • Conducting alert notification of individuals and teams for the orderly transition to crisis team operations and processes, if required

  • Utilizing emergency response team rosters and emergency notification tools.

  • Manage emergency response team rosters and emergency notification tools.

  • Drafting daily and event driven Situational Awareness Reports concerning Client capability and capacity to provide intelligence, to include the execution of supporting contingency and continuity plans.

  • Recognizing situational awareness indicators and executing judgment of potential impact on mission operations.

  • Developing clear and concise written products that require minimal revision.

  • Facilitating emergency communications.

  • Monitoring facility infrastructure to ensure readiness for emergency conditions.

  • Working proficiently in Microsoft Office applications (Word, PowerPoint, Excel, etc.).

Qualifications

  • Education:

  • Bachelor’s degree in any field; high school vocational school, or trade school diploma, or a GED equivalent and five (5) years’ work experience in a similar field may be substituted for degree requirement

  • Experience:

  • Five (5) plus years of U.S. Military, Intelligence Community (IC)

  • Be eligible for personnel clearance crossover.

  • Microsoft Windows and Office Suite encompassing Excel, Word, Outlook, PowerPoint, Project, Access, Teams, and SharePoint

  • Travel:

  • Five percent travel or more as Client directed.

  • Clearance:

  • Must have an current, adjudicated, and active TS/SCI security clearance with Poly. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

  • Knowledge

  • IC, DoD, CCMD, and Federal Government organizational structure

  • IC, DoD, and Federal Government regulations and standards.

  • Skills

  • Written and oral communication skills, especially ability to brief senior officials.

  • Strong multi-tasker with the ability to manage time and priorities

  • Strong leadership, project management, team building and presentation skills

  • Work proficiently in Microsoft Office applications (Word, PowerPoint, Excel, etc.)

  • Abilities

  • Brief Client senior leadership on operational matters

  • Prioritize, and problem solve effectively.

  • Manage, review and analyze quality reports.

  • Remain alert at all times

  • Manage and ensure the successful completion of multiple tasks independently, successively, or simultaneously.

  • Think critically and outside the box

  • Develop concepts of operation, create process flow diagrams, author standard operating procedures, and develop program plans encompassing assumptions, limitations, interfaces, responsibilities, and specific requirements of the program elements

  • Certifications:

  • Must have Valid U.S. Driver’s and be able to obtain an International Driver’s License

  • Must have a valid U.S. Passport

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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