Job Information
Vectrus Help Desk Technician in Garmisch-Partenkirchen, Germany
Overview
The Help Desk Support Specialist provides all GCMC participants and staff with responsive, qualified, and knowledgeable IT Call Center and Help Desk support, in accordance with the DSCA-Marshall Center CIO Service Request Policy Memorandum.
This is a US Local National position in Germany. As such the employee will be subject to paying German taxes and be part of the German work force with all the benefits of HN employment and social system.
Responsibilities
Managing Active Directory User Accounts and groups.
Install and troubleshoot all Government-approved IT equipment such as desktops, monitors, printers.
Physically deploy, relocate and/or replace IT equipment. This may require an individual to lift equipment up to 40 pounds.
Install and troubleshoot all Government-approved operating systems and COTS software for desktops, laptops, and other mobile devices.
Demonstrate how to login to the network, save and retrieve files, how to find course materials, and how to effectively use all of the GCMC IT resources available, as required by the Government.
Provide a first line interface with the participants and be physically present and available to the course participants during all scheduled breaks and a minimum of 1 hour prior to the course start time and 1 hour after the course end time.
Perform as interface between Participants and SSD for all participant mobile devices, to include inventory control, imaging, issuance, and retrieval of the assets for course participants in coordination with the SSD Asset Manager
Provide Tier 1 support for GCMC, to include all sections of SSD such as Networking, Systems, DevOps, Information Assurance, and will escalate requests and incidents in accordance with documented SOPs.
Qualifications
IAT II Security+ Certification
A Microsoft Windows Operating Systems Certificate
At least 3 years Help Desk/Customer Support experience in the IT Industry
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.